Consumer Service Agreement — S Mobile Wireless

This Consumer Service Agreement applies to individual (non-business) wireless service from S Mobile Wireless. It supplements our Terms & Conditions; in case of conflict, this Agreement controls for consumer wireless service.

Service activation

Your service begins when you activate a SIM or eSIM on a compatible device. Your first month is billed at the time of activation; subsequent months are billed on your monthly billing anniversary.

Plan changes

You may upgrade or downgrade your plan once per billing cycle through your account or by contacting support. Upgrades take effect immediately; downgrades take effect at the start of your next cycle.

International use

International calling, texting, and data are subject to per-country rates and may require add-on packs. Roaming in unsupported countries is not available.

Number transfer

You may transfer (port) your existing wireless number to S Mobile Wireless free of charge. Ports typically complete within 1 business day. You may also port your number to another carrier when leaving — we do not charge port-out fees.

Termination

You may cancel at any time without penalty. We may terminate service for non-payment, violation of the AUP, or fraud. Refunds are governed by our Refund Policy.

What is included

Consumer wireless service from S Mobile Wireless includes voice calling, SMS/MMS messaging, mobile data, and Wireless Emergency Alerts on the AT&T nationwide network. Specific allotments (high-speed data, hotspot, international add-ons) are listed on the plan page.

911 service and limitations

Wireless 911 service is available on capable devices when connected to a compatible network. Location accuracy depends on device capabilities and network conditions. 911 calls may not be possible if the device is off, out of coverage, or has a depleted battery. We do not control E911 PSAP routing.

Late payment, fees, and reactivation

If a payment fails or is late, we may charge a late fee permitted by law, suspend service after notice, and require past-due balances plus a reactivation fee to restore service. Numbers held in suspended status for more than 30 days may be reassigned.

Promotions and bill credits

New-line promotions, trade-in credits, and bring-your-own-phone credits are subject to plan retention requirements disclosed at the time of the offer. Closing or downgrading the qualifying line before the retention period ends may forfeit remaining credits.

Device financing

Financed devices are subject to a separate retail installment agreement. If you cancel wireless service while a device is financed, the remaining device balance becomes due. We may report financing performance to consumer reporting agencies.

Limitation of liability

To the maximum extent permitted by law, our liability for service interruption, dropped calls, undelivered messages, or unavailable data is limited to a pro-rated credit for the affected period. We are not liable for indirect, consequential, or special damages.

Arbitration

Disputes are resolved through binding individual arbitration as described in our Terms & Conditions, including the class-action waiver and 30-day opt-out window.

Privacy

Personal information, CPNI, and location data associated with consumer wireless service are handled as described in the Privacy Policy.